At Loommug, we want you to feel completely confident in your wardrobe choices. If your new knitwear piece does not fit quite right or meets any unexpected issues, our return process is designed to be straightforward and customer-focused.

1. Eligibility for Returns & Exchanges

We accept return and exchange requests for unworn, unwashed, and unaltered knitwear items within 30 days of delivery. Garments must retain their original tags and packaging to qualify for inspection.

2. Initiation & Request Process

To start a return or exchange, simply reach out to our team with your order number and item details. We will provide you with the correct return routing instructions and next steps.

• Support Email: support@loommug.shop

3. Inspection & Processing Time

Once your returned knit apparel arrives at our facility, our quality team conducts a thorough inspection to ensure it meets our hygiene and condition standards. Approved returns are processed within 3 to 5 business days, with refunds issued back to your original method of payment.

4. Return Shipping Guidelines

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We strongly recommend utilizing a trackable shipping service, as we cannot assume liability for parcels lost in transit during return shipping.

5. Final Assistance & Operational Hub

Should you have any questions regarding how to pack your return, eligibility requirements, or exchange options, our support representatives are ready to assist you.

• Direct Support Email: support@loommug.shop
• Operational Headquarters: 307 Wacaster St, Jackson, MS 39209-6310, United States.