At Loommug, we want you to stay fully informed about the journey of your new Knitwear pieces. Once your order departs our fulfillment center, tracking its progress is simple and transparent.

1. How to Track Your Shipment

The moment your knit apparel is carefully packaged and dispatched, we send an automated notification directly to your email. This message includes a unique digital tracking reference link that allows you to monitor your package's transit status in real time. Please allow up to 24 hours for the courier's system to update with initial scan data.

2. Transit & Delivery Expectations

Total delivery time combines our internal 1 to 3 business day preparation window with the selected carrier's transit schedule. If your package encounters any unexpected routing delays or if your tracking link is not updating, we are here to assist you.

3. Assistance & Operational Hub

Should you need help locating your tracking details, verifying your shipping status, or addressing any delivery questions, our support team is ready to help.

• Support Email: support@loommug.shop

• Operational Headquarters: 307 Wacaster St, Jackson, MS 39209-6310, United States.